Applying and onboarding

How do I apply to sell?

Start at Apply to Sell. Create or log in to an Creative Moth account, then submit the seller application with your store name, preferred store URL name, bio, portfolio or website, design types, and AI-use disclosure.

Is an account the same as being a seller?

No. An account lets you log in and use buyer features. Applying to sell submits your information for review. Approval means Creative Moth has accepted your seller account. Onboarding is the final setup step where you complete storefront and Stripe payout requirements before regular seller tools unlock.

Why is seller approval manual?

Creative Moth reviews sellers manually to protect buyers, reduce infringement risk, and keep marketplace listings high quality. Approval is based on marketplace fit, originality, portfolio or product examples, policy compliance, and readiness to sell digital products.

Store setup and payouts

What should I set up in my store?

Your store should include a clear display name, store URL name, bio, avatar or logo, banner image, optional social links, and any announcement buyers should see. Keep store information accurate and professional.

How do Stripe payouts work?

Creative Moth processes buyer checkout through Stripe, and seller payouts are handled through Stripe Connect. Approved sellers must complete Stripe onboarding before they can receive payouts. There is no startup fee, monthly fee, or listing fee. Creative Moth charges 9% + $0.30 when you make a sale. Stripe payment processing is handled by Creative Moth and is not deducted as a separate seller fee. The $0.30 applies once to each seller’s portion of a completed order, not to every product.

When earnings are paid out can depend on Stripe processing, your Stripe account status, refunds, disputes, and any platform payout rules. Keep your Stripe account information accurate so Stripe can review and send payouts without avoidable delays.

What about sales tax?

Creative Moth handles applicable checkout sales tax through Stripe Tax at checkout. Sellers should still track their own income, expenses, records, business registrations, and tax obligations. Creative Moth does not provide tax advice.

Products and review

When can I add products?

Product tools unlock after your seller application is approved and onboarding is complete, including storefront setup and Stripe payout readiness.

How does product review work?

Products can be saved as drafts or submitted for review. Submitted products are reviewed before becoming public. Creative Moth may approve, reject, disable, or request changes for listings that are incomplete, unclear, miscategorized, infringing, misleading, low quality, or not aligned with marketplace policies.

What does a CSRF or session form error mean?

CSRF means Cross-Site Request Forgery. It is a security protection used on forms to help make sure a form submission came from the real Creative Moth page and your current session. If you see a CSRF or session error, refresh the page, log back in if needed, and submit the form again.

What happens if a product is rejected?

A rejected product is not public. Review any reason provided, update the listing, files, previews, category, AI disclosure, or license details as needed, then submit it again when ready.

What should preview images and product files include?

Preview images should accurately show what buyers receive and may be watermarked automatically. Product files should match the listing, be organized, and include the file types, instructions, or usage notes buyers need.

Licenses and presets

How do license options work?

Every product includes personal use with the base price. Depending on the product, sellers may enable additional license permissions such as commercial, digital product, POD, wholesale, fabric, VA, reseller, or extended commercial use. Product-level license settings are what buyers see and what checkout records for the order.

Can I save default license settings?

Yes. Store-level license presets let you save default enabled license options, prices, and descriptions for new products. Presets are optional, only prefill new product forms, and do not change existing products. You can still edit licenses per product before saving.

For details on license language, review Licensing Help.

Seller referrals

How does the seller referral program work?

Approved Creative Moth sellers can refer new sellers using their seller referral link. Once attached, the referred account keeps that original referrer and cannot switch to a different referrer later.

When does the 1% referral commission start?

If the referring seller is approved when the referred seller reaches their first qualifying completed, non-refunded sale, the referrer begins earning 1% of that referred seller's net seller earnings after Creative Moth's marketplace fee.

Does the commission reduce the referred seller's payout?

No. The referral commission is funded by Creative Moth and is not deducted from the referred seller's payout.

What happens after 90 days without a qualifying sale?

Each qualifying completed, non-refunded sale resets the 90-day activity period. If 90 consecutive days pass without another qualifying sale, the referral commission permanently ends and does not restart.

What if the referred seller's store is disabled?

Disabling a store temporarily pauses new referral commission. It does not automatically end the referral relationship. The 90-day inactivity period continues, and commission can resume if the store is restored before that period expires.

What if the referred seller deletes their store or account?

Permanent deletion permanently ends new referral commission. Commission already earned remains payable.

What happens with refunds?

Refunds and reversals reduce or reverse the related referral commission.

How are referral commissions paid?

Referral commissions are paid through the referring seller's connected Stripe payout account using Creative Moth's existing payout system.

Refunds, responsibilities, and support

How are refunds and cancellations handled?

Digital purchases are generally final once files are accessed or made available, but Creative Moth may review issues such as duplicate purchases, missing files, inaccessible downloads, incorrect uploads, or listings that materially differ from what was promised. Refunds, disputes, chargebacks, or adjustments may affect seller earnings.

What are seller responsibilities?

Sellers are responsible for original work or properly licensed content, legal rights to sell every file, accurate listings, clear license settings, correct AI disclosure, safe files, responsive communication, and compliance with marketplace policies.

Where can sellers get help?

Review Licensing Help, Terms, and the Contact page. When contacting support, include your account email, store name, product title if relevant, page URL, and a clear description of the issue.